For hotels, apart-hotels, serviced apartments and ryokans
Your front desk, with every guest all day.
Automation has solved check-in and keys, but not the guest who asks what is worth doing nearby, with a five-year-old, when it has started to rain. WeGuide puts a guide in your brand in the guest's pocket: it knows the streets around your building, the quiet hours of the famous places and the guest's own language.
QR code in the room or at the desk. No PMS integration. Already working in Tokyo.
The problem
Thirty properties, one question, no one to answer it.
Long-stay and apart-hotel guests ask about the streets around the building, not the famous sights. A chatbot answers in text. A printed map stops at the lobby.
The morning question
Every morning the same question at the desk, or in an unanswered chat: what is worth doing today, close by, in this weather, with these children.
Guests sent into the crowd
Without guidance the guest goes where everyone goes, at the hour everyone goes, and brings the frustration back to your review.
Text is not company
A Q&A chat waits for a question. A guide talks while the guest walks, hands free, and changes the plan when the day changes.
What you get
The neighbourhood, narrated in your name.
A guide that knows your surroundings as well as your best concierge, and is with every guest at the same time.
Half a day from the door
The guest tells the guide how long they have and what they like. It builds a walk from your door, with your recommended places first.
Your partners on the route
The restaurant you recommend, the onsen you partner with, the shop next door. On the route when they fit the guest's day, in your voice.
What your guests actually did
Aggregated and anonymised: which routes guests walked, when, how long. Useful for your partnerships and your next welcome card.
An AI concierge for your properties, answering property-specific questions in the same guide, is available as an add-on configured per deployment.
How it works
Live in your brand in two weeks.
You send the basics
Logo, colours, your recommended places and partners, house rules the guide should know.
We build the guide
Your neighbourhood becomes a set of walks. The catalogue of about 10,000 Tokyo places sits behind them.
Guests scan and go
A QR code in the room or at reception. The guide opens in the browser in the guest's language.
You get the numbers
Reports every two weeks across all your properties. No guest data passes through your systems.
Pricing
Priced per seat, metered per voice day.
One seat is one guest on a route on a given day. A brand with several properties can pool seats under one plan.
Founding Partner
One or several properties, onboarding included. ¥298,000 in Japan.
- Professional plan, 100 seats
- Set-up of your walks and partner places
- Two online trainings, named account manager
- Reports every two weeks
- Package price frozen for 12 months
Essential
A single property. $649 for 100 seats.
- Guide in your brand, three languages
- Routes, navigation and crowd-aware adaptation
- QR activation
- Set-up from $1,500
Professional
A brand or a cluster of properties. $899 for 100 seats.
- Traffic steering to your partners
- Funding or monetisation of the voice per code
- Reports every two weeks
- Enterprise from $1,499 with API
- Voice: a flat $4.40 per voice day actually used, funded by you or bought by the guest in the app at your retail price.
- Annual billing takes 20 percent off. Sessions above the seat limit are $0.99 each.
FAQ
Questions partners ask
Do we need to integrate with our property management system?
No. A QR code in the room or at reception is the whole integration. Nothing about your guest passes through our systems unless they choose to leave an e-mail.
Our guests will not install an app.
They do not have to. The guide opens in the browser from the QR code. Android users can also install it from Google Play if they prefer.
We already have a chatbot.
A text chat answers questions. WeGuide walks with the guest: hands-free spatial guidance, a plan for the half-day and rerouting when the day changes. They can sit side by side.
Which languages does the guide speak?
English, Polish and Japanese today. Other languages are planned with partners who need them.
Can several properties share one plan?
Yes. Seats are pooled under one plan and each property gets its own QR codes and its own recommended places.
Next step
Tell us about your properties.
Number of properties, rooms and the neighbourhoods your guests ask about. We come back with a guide modelled on one of them.
Book a 30-minute briefing
A working session on your numbers, not a sales pitch. Pick a slot that suits you.
Japan: our GTM team
In Japan you will talk to Tomasz Miklaszewski and Gregory Roustel, Japan GTM Leads, in Japanese or English.