WEGUIDE AI – PRIVACY POLICY
Last Updated: March 20, 2026
INTRODUCTION
Welcome to WeGuide AI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and otherwise process information when you use our mobile application, website, and related services (collectively, the “Service”). We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
WeGuide AI is an artificial intelligence-powered travel guide application designed to provide personalized, real-time narration and recommendations while you explore points of interest, cultural landmarks, and travel destinations. To deliver this highly personalized experience, we need to collect certain information about you, including your precise location. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.
Data Controller
Personal data collected through the Service is controlled by Filip Pradella, operating as WeGuide AI. For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact us via electronic mail at desk@weguide.ai. We endeavor to respond to all privacy-related inquiries within thirty (30) days of receipt.
Scope of This Policy
This Privacy Policy applies to all information collected through the WeGuide AI mobile application (“App”), our website located at weguide.ai (“Website”), and any related services, sales, marketing, or events operated by WeGuide AI. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use the Service.
1. INFORMATION WE COLLECT
We collect information in several ways depending on how you interact with our Service. The categories of information we collect include information you provide directly to us, information collected automatically when you use the Service, and information obtained from third-party sources.
1.1 Information You Provide Directly
1.1.1 Account Registration Information
When you create an account with WeGuide AI, we collect certain personal information necessary to establish and maintain your account. This information includes your first name, which we use to personalize your experience and address you appropriately within the Service; your email address, which serves as your primary account identifier and our primary means of communicating with you; your country of residence, which helps us provide relevant content and comply with applicable legal requirements; your preferred language, which allows us to deliver content in your chosen language; and your preferred currency, which enables us to display pricing in your local currency.
If you choose to provide additional optional information, such as your age or specific interests, we collect and process that information to further personalize your experience with the Service. Providing this optional information is voluntary, but it enhances the personalization capabilities of our artificial intelligence systems.
1.1.2 Third-Party Authentication Information
You may choose to register for or log into the Service using third-party authentication services such as Google, Apple, or other social login providers that we may support from time to time. When you authenticate through a third-party service, we receive certain information from that service, typically including your name and email address as registered with that service, as well as a unique identifier that allows us to recognize you when you log in. We do not receive or store your passwords for third-party services. The information we receive from third-party authentication providers is governed by the privacy policies of those providers, and we encourage you to review those policies to understand what information is shared with us.
1.1.3 User Preferences and Interests
To provide a personalized experience, we collect information about your preferences and interests. This includes preferences you explicitly state within the Service, such as your travel style, accessibility requirements, or specific topics of interest. We also collect information about your preferences that we infer from your interactions with the Service, including the types of points of interest you visit, the duration of your visits, and the content you engage with most frequently.
1.1.4 Communications and Interactions
When you communicate with us or interact with our artificial intelligence guide, we collect the content of those communications. This includes messages you send through our in-app chat feature, conversations you have with our AI guide, support requests and correspondence you submit to us, and feedback, reviews, and ratings you provide through the Service. We retain records of these communications to provide the Service, improve our offerings, and respond to your inquiries and requests.
1.1.5 User-Generated Content
The Service may allow you to submit user-generated content, including reviews of points of interest and tour routes, ratings of your experiences, photographs you upload to share with other users, and comments and other textual content. When you submit user-generated content, we collect that content along with associated metadata, including the time and date of submission, the location from which the content was submitted, and information about the device used to create or submit the content. Photographs and other media files may contain embedded metadata, including geolocation information, timestamps, device information, and other technical data, which we process as part of the submitted content.
1.1.6 Payment Information
When you make purchases through the Service, we collect information necessary to process your transaction. However, we do not directly collect, process, or store your complete payment card details, bank account information, or other sensitive financial data. All payment processing is handled by our third-party payment processors, including providers such as Stripe, PayPal, and others we may utilize from time to time. These payment processors collect your payment information directly and process it in accordance with their own privacy policies and applicable payment card industry standards. We receive from our payment processors only limited transaction information, such as confirmation that a payment was successful, the amount paid, and a transaction identifier, which we use to fulfill your orders and maintain records of your purchases.
1.2 Information Collected Automatically
1.2.1 Location Data
The core functionality of WeGuide AI depends on access to your precise geographic location. Our Service is fundamentally a location-based application, and without location data, we cannot provide the real-time, context-aware guidance that constitutes the primary value of our Service.
When you use the Service with location services enabled, we collect your precise geographic coordinates as determined by your device’s Global Positioning System (GPS), cellular network, Wi-Fi positioning, or other location technologies available on your device. We collect location data continuously during active Service sessions to trigger contextual narration at appropriate moments, provide turn-by-turn navigation along tour routes, deliver relevant information about nearby points of interest, and enable our “Escape from Crowd” feature that helps you find less congested routes.
We also collect and store information about the points of interest you visit, your movement patterns and travel routes during active sessions, the duration of your visits to various locations, and historical location data to improve personalization and recommendations for future visits. This location history enables our artificial intelligence systems to learn your preferences and provide increasingly relevant and personalized guidance over time.
1.2.2 Device Information
We automatically collect certain information about the device you use to access the Service. This device information includes the type and model of your device, your device’s operating system and version number, unique device identifiers such as your device’s advertising identifier or other device-specific identifiers, the version of the WeGuide AI application installed on your device, your device’s language and regional settings, and information about your device’s hardware capabilities that may affect how the Service functions.
1.2.3 Usage Data
We collect information about how you use and interact with the Service. This usage data includes information about the features you use and how frequently you use them, the screens and pages you view within the application, the actions you take within the Service, including taps, swipes, and other interactions, the time and duration of your sessions, search queries you enter, errors and crashes that occur during your use of the Service, and performance metrics and diagnostic information.
1.2.4 Log Data and Network Information
When you access the Service, our servers automatically record certain information in server logs. This log data may include your Internet Protocol (IP) address, which may be used to determine your approximate geographic location; the date and time of your requests; the pages or features of the Service you accessed; the referring URL or source that led you to the Service; and information about your internet connection, including your internet service provider and network type.
1.2.5 Analytics Data
We use analytics tools to help us understand how users interact with our Service and to improve the user experience. These analytics tools may collect information about your interactions with the Service, including session information, screen views, user flows through the application, feature engagement metrics, and aggregated usage statistics. Analytics data is typically collected in a form that does not directly identify you as an individual, though it may be linked to your account or device for purposes of improving personalization.
1.3 Information from Third-Party Sources
1.3.1 Content Partners
If you purchase tour routes or other content created by our Content Partners through the Service, we may receive information from those Content Partners about your use of their content. This information may include which routes you have accessed, your progress through purchased routes, and general usage statistics. Content Partners receive only aggregated, anonymized information about how users engage with their content and cannot identify individual users from the information we provide to them.
1.3.2 Third-Party Services
We may receive information about you from third-party services that you have connected to your WeGuide AI account or that otherwise interact with our Service. This may include information from authentication providers as described above, as well as information from other third-party services that we may integrate with in the future. When we receive information from third-party sources, we treat that information in accordance with this Privacy Policy.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes related to providing, maintaining, improving, and personalizing the Service, as well as for communicating with you, ensuring security, and complying with legal obligations. The specific purposes for which we use your information, and the legal bases on which we rely for such processing, are described below.
2.1 Providing and Delivering the Service
We use your information to provide you with the core functionality of the Service. This includes processing your registration and maintaining your account, providing real-time AI-generated narration and guidance based on your location and preferences, delivering personalized recommendations for points of interest based on your interests and travel history, processing your purchases and providing access to Premium features and purchased content, and enabling features such as tour routes, the marketplace, and group experiences.
Our legal basis for this processing is the performance of our contract with you, as these processing activities are necessary to provide you with the Service you have requested.
2.2 Personalization Through Artificial Intelligence
A central feature of WeGuide AI is the use of artificial intelligence to provide a highly personalized experience. Our AI systems process information about you to generate content tailored to your individual characteristics and preferences. Specifically, our AI uses your name to address you personally and create a more engaging, conversational experience; your age to adjust the complexity, tone, and content of narration to be appropriate and relevant for you; your stated interests and preferences to highlight information most relevant to you when describing points of interest; your conversation history with the AI guide to maintain context across interactions and provide coherent, continuous guidance; your history of visited locations to avoid repetitive information, suggest new places you have not yet explored, and understand your travel patterns; and your real-time location to trigger appropriate narration and provide contextually relevant information based on where you are at any given moment.
AI-generated content is created dynamically in real-time based on these inputs. We do not manually review individual conversations or AI-generated content unless required for customer support purposes, safety investigations, or legal compliance. Our legal basis for this processing is the performance of our contract with you, as personalization is a core aspect of the Service, as well as our legitimate interest in providing a high-quality, engaging user experience.
2.3 Communication
We use your information to communicate with you about the Service. This includes sending you service-related notifications, such as confirmation of purchases, information about changes to your account, and security alerts; responding to your inquiries, support requests, and feedback; providing you with information about new features, updates, and improvements to the Service; and sending you promotional communications about our products and services, subject to your consent where required by applicable law.
Our legal basis for service-related communications is the performance of our contract with you and our legitimate interest in providing effective customer support. Our legal basis for promotional communications is your consent, which you may withdraw at any time by following the unsubscribe instructions in our promotional emails or by contacting us at desk@weguide.ai.
2.4 Improvement and Development
We use information we collect to improve and develop the Service. This includes analyzing usage patterns to understand how users interact with the Service and identify areas for improvement; using aggregated and anonymized conversation data to improve the accuracy and quality of our AI systems; identifying and fixing bugs, errors, and performance issues; developing new features and functionality based on user needs and feedback; and conducting research and analysis to advance our technologies and capabilities.
Our legal basis for this processing is our legitimate interest in improving our Service and developing new offerings that benefit our users.
2.5 Security and Fraud Prevention
We use your information to maintain the security and integrity of the Service and to protect against fraud and abuse. This includes monitoring for suspicious activity, unauthorized access, and security threats; investigating potential violations of our Terms and Conditions; preventing fraud, spam, and other malicious or unauthorized activities; verifying user identity where necessary; and protecting the rights, property, and safety of WeGuide AI, our users, and the public.
Our legal basis for this processing is our legitimate interest in maintaining a secure and trustworthy Service, as well as compliance with legal obligations related to data security.
2.6 Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, and other legal requests; complying with regulatory requirements and industry standards; exercising or defending legal claims; and meeting tax, accounting, and financial reporting obligations.
Our legal basis for this processing is compliance with our legal obligations and our legitimate interest in protecting our legal rights.
3. LOCATION DATA — SPECIAL PROVISIONS
Given the central importance of location data to the functioning of WeGuide AI, we believe it is important to provide additional detail about how we collect, use, and protect your location information.
3.1 Why Location Data is Essential
WeGuide AI is, at its core, a location-based service. The fundamental value proposition of the Service is the delivery of personalized, contextually relevant information at the right place and time. Without access to your precise location, we cannot provide the real-time guidance that distinguishes our Service from traditional guidebooks or static information sources.
Location data enables us to trigger audio narration automatically as you approach or enter a point of interest, ensuring that you receive relevant information exactly when it is most useful. Location data allows us to provide turn-by-turn navigation along tour routes, helping you find your way in unfamiliar environments. Location data enables the “Escape from Crowd” feature, which helps you discover less congested routes and alternatives when popular destinations are busy. And location data allows our AI to understand the context of your journey and provide information that is relevant to your immediate surroundings.
3.2 How Location Data is Collected and Processed
Location data is collected through your device’s built-in location technologies, which may include GPS, cellular network positioning, Wi-Fi positioning, and other methods available on your device. The precision of location data varies depending on the technologies available and environmental factors, but we generally collect location data with sufficient precision to identify which points of interest you are near or visiting.
Location data is processed in real-time by our systems to deliver the Service. This real-time processing enables immediate delivery of relevant content as you move through an area. In addition to real-time processing, we store certain location data to enable features such as personalization based on your visit history and aggregated analytics to improve the Service for all users.
3.3 Location Data Retention
Location data collected during active Service sessions is retained and associated with your account to enable personalization features. We retain detailed location history, including records of points of interest you have visited, for a period of two (2) years from the date of collection or until you request deletion of your location history, whichever occurs first. Location data may also be retained in anonymized or aggregated form for longer periods for analytics and service improvement purposes.
3.4 Your Control Over Location Data
You have control over the collection and use of your location data. You can disable location services for the WeGuide AI application through your device’s settings at any time. However, you should be aware that disabling location services will substantially impair or completely prevent the functioning of the Service, as location data is essential to provide our core features. We are unable to provide refunds, credits, or other compensation for periods during which you voluntarily disable location services.
You may also request deletion of your location history by contacting us at desk@weguide.ai. Upon receiving such a request, we will delete your stored location history within a reasonable period, typically within thirty (30) days, subject to any legal requirements that may require us to retain certain data.
4. DATA SHARING AND DISCLOSURE
We do not sell your personal data to third parties. We share your information only in the limited circumstances described below, and we implement appropriate safeguards to protect your privacy when sharing data with third parties.
4.1 Service Providers and Processors
We engage third-party service providers to perform functions on our behalf and to assist us in providing, improving, and securing the Service. These service providers act as data processors under our instructions and are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures to protect your data.
The categories of service providers with whom we share data include cloud hosting and infrastructure providers who store and process data on our behalf; payment processors who handle payment transactions; analytics providers who help us understand usage patterns and improve the Service; email and communication service providers who assist with sending notifications and other communications; artificial intelligence and machine learning service providers who assist with content generation and natural language processing; and customer support tools and platforms that help us respond to user inquiries.
All service providers are bound by data processing agreements that require them to process personal data only on our documented instructions, implement appropriate technical and organizational security measures, maintain confidentiality, and assist us in responding to data subject requests.
4.2 Content Partners
If you purchase tour routes or other content created by our verified Content Partners, we share certain information with those Content Partners to enable the provision of their content and to provide them with information about how their content is being used. However, we design our data sharing with Content Partners to protect user privacy.
Content Partners receive aggregated and anonymized usage statistics about their content, including information such as the number of users who have purchased or accessed their routes, completion rates, general geographic distribution of users, and aggregated ratings and feedback. This information is provided in a form that does not identify individual users. Content Partners cannot identify you personally from the information we share with them.
Content Partners also receive information necessary for revenue sharing purposes, including transaction amounts for purchases of their content. This information is associated with transaction identifiers rather than personal user information.
4.3 Legal Requirements and Protection of Rights
We may disclose your information when we believe in good faith that such disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, including responding to subpoenas, court orders, and other valid legal requests from governmental authorities; enforce our Terms and Conditions and other agreements; protect the rights, property, or safety of WeGuide AI, our users, or the public; investigate potential violations of our policies or potential illegal activity; and prevent or address fraud, security, or technical issues.
Where permitted by law, we will attempt to notify you before disclosing your information in response to legal process, unless we are prohibited from doing so or we believe that notification would be futile, ineffective, or would create a risk of harm.
4.4 Business Transfers
If WeGuide AI is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred or disclosed as part of such transaction. In such circumstances, we will use reasonable efforts to notify you before your information becomes subject to a different privacy policy, and you will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
4.5 With Your Consent
We may share your information with third parties when you have explicitly consented to such sharing. For example, you may choose to share your location, routes, or other information with friends or family members through features we may offer. When you provide such consent, your information will be shared in accordance with your instructions and the functionality of the relevant feature.
4.6 Aggregated and Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including research, analytics, and marketing. For example, we may publish statistics about aggregate user behavior, popular destinations, travel trends, or other anonymized insights derived from use of the Service.
5. DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods for different categories of data are described below.
5.1 Account Data
We retain information associated with your account, including your registration information, preferences, and settings, for as long as your account remains active. If you request deletion of your account, we will delete your account data within thirty (30) days of your request, subject to the exceptions described below.
5.2 Purchase and Transaction Data
We retain records of your purchases and transactions for a period of seven (7) years from the date of the transaction. This retention period is necessary to comply with tax, accounting, and financial reporting obligations, as well as to maintain records for potential disputes or chargebacks.
5.3 Location History
We retain detailed location history, including records of points of interest you have visited and your movement patterns, for a period of two (2) years from the date of collection. This retention period enables personalization features that rely on your visit history while limiting the duration for which precise location data is stored.
5.4 AI Conversation Logs
We retain logs of your conversations with our AI guide for a period of one (1) year from the date of the conversation. This retention period allows us to maintain conversational context and improve our AI systems while limiting long-term storage of conversational data.
5.5 Analytics and Usage Data
We retain analytics and usage data in identifiable form for a period of twenty-six (26) months from the date of collection. After this period, analytics data may be retained in aggregated or anonymized form for longer periods.
5.6 Support Communications
We retain records of your communications with our support team for a period of three (3) years from the date of the communication. This retention period enables us to provide consistent support and to maintain records for quality assurance and dispute resolution purposes.
5.7 Data Retained After Account Deletion
Following deletion of your account, we may continue to retain certain data as required by law, such as transaction records necessary for tax and accounting purposes. We may also retain data in anonymized or aggregated form for analytics and service improvement purposes. Data retained for legal compliance purposes will be deleted when the applicable legal retention period expires. Data retained in anonymized or aggregated form does not identify you as an individual and may be retained indefinitely.
5.8 Backup Retention
Data stored in our backup systems may be retained for up to ninety (90) days following deletion from our primary systems. This backup retention is necessary to protect against accidental data loss and to enable recovery from system failures.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect the personal data we collect and process against unauthorized access, alteration, disclosure, or destruction. While no security measures can guarantee absolute security, we strive to use commercially reasonable measures to protect your data.
6.1 Technical Security Measures
Our technical security measures include encryption of data in transit using Transport Layer Security (TLS) or equivalent protocols to protect data as it travels between your device and our servers; encryption at rest for sensitive data stored on our servers; secure authentication mechanisms, including support for multi-factor authentication; access controls and role-based permissions to limit access to personal data to authorized personnel who need such access to perform their job functions; regular security assessments, including vulnerability scanning and penetration testing; monitoring and logging of access to systems containing personal data; and incident detection and response capabilities to identify and respond to security threats.
6.2 Organizational Security Measures
Our organizational security measures include limiting access to personal data to employees, contractors, and service providers who need such access to perform their duties; requiring personnel with access to personal data to maintain confidentiality; providing security awareness training to personnel; implementing data handling policies and procedures; conducting due diligence on service providers and requiring them to implement appropriate security measures; and maintaining incident response plans and procedures.
6.3 Your Role in Security
You also play an important role in maintaining the security of your data. We encourage you to keep your account credentials confidential and not share them with others, use a strong and unique password for your WeGuide AI account, log out of your account when using shared or public devices, keep your device’s operating system and our application updated to the latest versions, and report any suspected unauthorized access to your account or other security concerns to us immediately at desk@weguide.ai.
6.4 Security Limitations
Despite our efforts to protect your data, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal data. You acknowledge that you provide your personal data at your own risk.
7. INTERNATIONAL DATA TRANSFERS
WeGuide AI operates globally, and your information may be transferred to, stored in, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
7.1 Locations of Data Processing
Your data may be transferred to and processed in countries where our servers are located, including data centers that may be located in various regions globally; countries where our service providers operate, including the United States, European Union member states, and other jurisdictions; and Japan, which is our primary target market.
7.2 Safeguards for International Transfers
When we transfer personal data from the European Economic Area, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards to protect the transferred data. These safeguards may include Standard Contractual Clauses approved by the European Commission or other relevant authorities, which are contractual clauses that require recipients of personal data to protect the data in accordance with European data protection standards; adequacy decisions, where transfers are made to countries that have been determined by relevant authorities to provide adequate levels of data protection; and other appropriate safeguards as permitted under applicable law.
By using the Service, you acknowledge and consent to the transfer of your data to countries that may have different data protection laws than your country of residence, subject to the safeguards described in this Privacy Policy.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights, subject to applicable legal limitations.
8.1 Right of Access
You have the right to request confirmation of whether we process your personal data and, if so, to request access to that data. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format.
8.2 Right to Rectification
You have the right to request correction of inaccurate personal data and, where applicable, to complete incomplete personal data. You can update much of your account information directly through the Service, or you can contact us to request corrections.
8.3 Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent on which processing is based, or when processing is unlawful. This right is subject to exceptions, including situations where retention is necessary for compliance with legal obligations, for the establishment, exercise, or defense of legal claims, or for other legitimate purposes.
8.4 Right to Restriction of Processing
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data, when processing is unlawful but you do not want the data deleted, or when you have objected to processing and verification of overriding legitimate grounds is pending.
8.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible, when processing is based on consent or contract performance and is carried out by automated means.
8.6 Right to Object
You have the right to object to processing of your personal data based on our legitimate interests. When you object, we will cease processing unless we demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims. You also have the right to object to processing of your personal data for direct marketing purposes at any time, without providing any justification.
8.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
8.8 Exercising Your Rights
To exercise any of the rights described in this section, please contact us at desk@weguide.ai. In your request, please describe the right you wish to exercise and the data to which your request relates. We may ask you to verify your identity before processing your request to ensure that we do not disclose your personal data to unauthorized persons. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days of receipt of your request. If we require additional time to respond, we will inform you of the extension and the reasons for it.
8.9 Right to Lodge a Complaint
If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. For users in the European Economic Area, you may lodge a complaint with the supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement. For users in Japan, you may contact the Personal Information Protection Commission. For users in other jurisdictions, please contact the relevant data protection authority in your location.
9. CHILDREN’S PRIVACY
WeGuide AI is intended for use by individuals who are at least thirteen (13) years of age. We do not knowingly collect personal data from children under the age of thirteen (13). If you are under thirteen (13) years of age, please do not attempt to register for the Service or provide any personal information to us.
9.1 Requirements for Users Under Sixteen
Users who are between thirteen (13) and sixteen (16) years of age may use the Service only with the permission of their parent or legal guardian. Such users must have their parent or guardian read and agree to these Terms and our Privacy Policy before using the Service. Parents and guardians who consent to their children’s use of the Service assume responsibility for monitoring their children’s activities and ensuring compliance with our policies.
9.2 Parental Rights and Responsibilities
Parents and guardians of users under sixteen (16) years of age have certain rights regarding their children’s personal data. Parents may request access to, correction of, or deletion of their children’s personal data by contacting us at desk@weguide.ai. Parents are responsible for supervising their children’s use of the Service and ensuring that their children do not provide personal information without appropriate consent.
9.3 Discovery of Children’s Data
If we discover that we have collected personal data from a child under thirteen (13) without parental consent, we will take prompt steps to delete that data from our systems. If you believe that a child under thirteen (13) has provided us with personal data without parental consent, please contact us immediately at desk@weguide.ai.
10. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar tracking technologies to collect certain information automatically and to enable certain features of the Service.
10.1 Website Cookies
Our website uses cookies, which are small text files stored on your device when you visit our website. The cookies we use on our website include essential cookies, which are necessary for the basic functionality of the website and cannot be disabled; analytics cookies, which help us understand how visitors use our website and enable us to improve the user experience; and preference cookies, which remember your settings and preferences to provide a more personalized experience.
10.2 Mobile Application Technologies
The WeGuide AI mobile application uses similar technologies to cookies for purposes such as session management and authentication, analytics and performance monitoring, crash detection and reporting, and feature enabling and personalization. These technologies may include local storage, device identifiers, and software development kits (SDKs) provided by third-party analytics and service providers.
10.3 Third-Party Analytics
We use third-party analytics services, which may include Google Analytics, Firebase Analytics, and similar services, to help us understand how users interact with the Service. These analytics services may use cookies, device identifiers, and other technologies to collect information about your use of the Service, including your IP address, device type, operating system, pages or screens viewed, actions taken, and other usage data. This information is typically collected in a form that does not directly identify you, though it may be linked to your account or device identifier.
You can learn more about how Google uses data collected through analytics services at www.google.com/policies/privacy/partners/. You may opt out of certain Google Analytics features through your browser settings or by using the Google Analytics Opt-out Browser Add-on.
10.4 Your Choices Regarding Cookies and Tracking
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for cookies from specific sites. However, disabling cookies may affect the functionality of our website. You may also be able to limit certain tracking on mobile devices through your device settings, such as by resetting your advertising identifier or opting out of personalized advertising. For more information about managing cookies and tracking technologies, please consult your browser’s or device’s help documentation.
11. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING
The Service relies on artificial intelligence and automated processing to provide many of its core features. This section provides additional information about how AI is used in the Service and the implications for your data.
11.1 AI Processing of Your Data
Our artificial intelligence systems process your personal data to provide the personalized experience that is central to WeGuide AI. As described in Section 2.2 of this Privacy Policy, our AI processes information including your name, age, interests, conversation history, and location data to generate personalized narration and recommendations. This processing is automated and occurs in real-time as you use the Service.
11.2 Automated Decision-Making
We use automated processing for certain purposes, including content personalization, where our AI systems automatically generate personalized narration and recommendations based on your data; fraud detection, where automated systems analyze usage patterns to identify potentially fraudulent or abusive behavior; and account security, where automated systems monitor for suspicious activity and potential security threats.
These automated processes do not make decisions that produce legal effects concerning you or similarly significantly affect you. The automated decisions made by our systems relate to the content and features of the Service you receive, rather than decisions affecting your legal rights or access to services.
11.3 Human Review
AI conversations and generated content are generally not reviewed by human personnel. However, human review may occur in certain circumstances, including when you submit a support request that requires review of your conversation history; when we investigate potential safety concerns, abuse, or policy violations; when we conduct quality assurance or service improvement activities using anonymized or aggregated data; and when required by law or legal process.
You may request human review of any AI-related decision or output by contacting us at desk@weguide.ai. We will consider such requests on a case-by-case basis and respond in accordance with applicable law.
12. USER-GENERATED CONTENT PRIVACY
When you submit user-generated content to the Service, including reviews, ratings, and photographs, that content may be visible to other users of the Service and may be used by us as described in this Privacy Policy and our Terms and Conditions.
12.1 Visibility of User-Generated Content
Reviews, ratings, and photographs you submit may be displayed publicly within the Service to other users. Your first name and any other information you choose to include in your public profile may be displayed alongside your user-generated content. We recommend that you do not include personal information in your reviews or other public content that you do not want to be publicly visible.
12.2 Ownership and License
As described in our Terms and Conditions, when you submit user-generated content to the Service, you grant us a broad license to use that content for various purposes. User-generated content, including photographs, becomes the property of WeGuide AI upon submission, subject to the license terms described in our Terms and Conditions. For complete details regarding the rights you grant us when you submit user-generated content, please review our Terms and Conditions.
12.3 Removal of User-Generated Content
You may request removal of user-generated content you have submitted by contacting us at desk@weguide.ai. Upon receiving such a request, we will consider it in accordance with applicable law and our policies. We may decline to remove content in certain circumstances, such as when retention is necessary for legal compliance or when the content has been incorporated into our Service in a manner that makes removal impractical.
13. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites, applications, or services that are not owned or controlled by WeGuide AI. This Privacy Policy does not apply to third-party websites, applications, or services.
13.1 Third-Party Privacy Practices
When you access third-party websites, applications, or services through links in our Service, you are subject to the privacy policies and practices of those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit or use. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
13.2 Third-Party Integrations
We may integrate with third-party services to provide certain features of the Service, such as social login, payment processing, or analytics. When you use these integrated services, you may be providing information directly to the third-party service provider in accordance with their privacy policies. We encourage you to review the privacy policies of any third-party services you use through our Service.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes to this Privacy Policy, we will update the “Last Updated” date at the top of this Privacy Policy.
14.1 Notification of Material Changes
If we make material changes to this Privacy Policy that affect your rights or how we handle your personal data, we will provide you with prominent notice before such changes take effect. This notice may be provided through the Service, by email to the address associated with your account, or through other appropriate means.
14.2 Effective Date of Changes
Unless otherwise stated, changes to this Privacy Policy take effect seven (7) days after the updated Privacy Policy is posted or, where required by law, after we have obtained your consent to the changes. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
14.3 Review of Privacy Policy
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you have questions about changes to this Privacy Policy, please contact us at desk@weguide.ai.
15. JURISDICTION-SPECIFIC PROVISIONS
Depending on where you reside, you may have additional rights or protections under local law. This section provides information about jurisdiction-specific provisions that may apply to you.
15.1 European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent local laws. All of the rights described in Section 8 of this Privacy Policy apply to you, and you may exercise these rights by contacting us at desk@weguide.ai. The legal bases for our processing of your personal data are described throughout this Privacy Policy. Where we process personal data based on our legitimate interests, you have the right to object to such processing, and we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may lodge complaints with your local supervisory authority if you believe our processing of your personal data violates applicable law.
15.2 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California laws. You have the right to know what personal information we collect about you and how we use it, as described in this Privacy Policy. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to opt out of the “sale” of your personal information. We do not sell personal information as traditionally defined, and we do not sell personal information for monetary consideration. You have the right to non-discrimination for exercising your privacy rights. We will not discriminate against you for exercising any of your privacy rights. To exercise your rights under California law, please contact us at desk@weguide.ai. We may ask you to verify your identity before processing your request.
15.3 Japan
If you are located in Japan, we comply with the Act on the Protection of Personal Information (APPI) and related laws. We handle personal information appropriately as defined by APPI, including obtaining consent where required, providing notice of purposes of use, and implementing appropriate security measures. You may request disclosure, correction, cessation of use, or deletion of your personal data by contacting us at desk@weguide.ai. We will respond to such requests in accordance with applicable Japanese law.
15.4 Other Jurisdictions
We endeavor to comply with applicable privacy and data protection laws in all jurisdictions where we operate. If you have questions about your rights under the laws of your jurisdiction, please contact us at desk@weguide.ai.
16. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the information below.
16.1 Contact Details
You may contact us via email at desk@weguide.ai. When contacting us about privacy matters, please include the nature of your inquiry in the subject line to help us route your request appropriately. For data access requests, please use the subject line “Data Access Request.” For data deletion requests, please use the subject line “Data Deletion Request.” For general privacy inquiries, please use the subject line “Privacy Inquiry.”
16.2 Response Time
We aim to respond to all privacy-related inquiries within thirty (30) days of receipt. If we require additional time to respond to your request, we will notify you of the extension and provide a revised response timeline.
This Privacy Policy is effective as of the Last Updated date stated above.
